Shipping policy
Refund Policy
### 📦 30-Day Worry-Free Return & Exchange Guarantee
We want you to be satisfied with every purchase made through the Hong Kong Wholesale Trade Network! To ensure a 100% worry-free shopping experience, we offer a **30-day worry-free return and exchange guarantee** (starting from the date you receive your items).
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### I. Simple Return & Exchange Steps
If you are not satisfied with your purchase, simply ensure the item is brand new and unused/unworn, with tags and original packaging intact, and have your receipt or proof of purchase ready to initiate a return:
1. Contact Us: Email linghjk678954323gh@gmail.com to request a return, and we will assist you promptly.
2. Get Return Instructions: Once your request is approved, we will send you a **return label** along with detailed shipping instructions and the return address to make the process easy.
3. Worry-Free Return: Ship the item to the designated address according to the instructions. *(Note: To protect your interests, please contact us to request a return beforehand. We may be unable to process returns made without prior contact.)*
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### II. Special Situations & Helpful Tips
* Defective or Incorrect Items: Please inspect your package immediately upon receipt. If you discover any damage, defects, or incorrect items, contact us right away at **zxczxczxc1688@zohomail.com**. We will prioritize your request and resolve the issue properly!
* Exchanges: To ensure you receive the item you want as quickly as possible, we recommend returning the original item and placing a separate order for the new item you need. This method is faster and more efficient! * EU Cooling-off Period Guarantee: If your item is shipped from within the EU, you have the right to cancel your order or return the item at any time within 14 days, without needing to provide a specific reason (the item must remain in its original condition and be accompanied by proof of purchase).
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### III. Rapid Refund Commitment
Once your return package arrives and passes inspection, we will process your refund immediately:
* Prompt Refund to Original Payment Method: The refund will be automatically credited back to your original payment account within **10 business days**.
* Helpful Follow-up: Please note that banks and credit card companies often require some time to process transactions. If you have not received your refund within **15 business days** of your return request being approved, please email **zxczxczxc1688@zohomail.com**, and we will get in touch with you as soon as possible!